Unified Communications Model for Information Management in Peruvian Public University

Abstract

This study aimed to design a unified communications model to improve information management at the National University of Huancavelica. The research evaluated the implementation of this model, which optimized the distribution of Internet connections and ensured the availability, integrity, and confidentiality of information in the university’s various offices and campuses. The analysis revealed that the existing network infrastructure, designed in an improvised manner and without considering international standards, caused slow access issues and data transmission errors. The implementation of the proposed model showed significant improvements: application response times were reduced from 150 ms to 80 ms, the incidence of IP errors decreased from 25 to 5, and the frequency of unauthorized network access attempts dropped from 70% to 20%. Unlike previous approaches that were limited to partial solutions, this model integrates advanced security protocols, network segmentation through VLANs, and artificial neural networks for dynamic bandwidth allocation. This model offers a comprehensive solution that can be replicated in other institutions facing similar challenges.